Refund policy

Returns & Refunds

Every Lyfe Element piece is made after you order it. Nothing sits on a shelf waiting — your engraving is cut into the metal specifically for you, which is what makes it yours and also what shapes this policy.

Personalized pieces are final sale

Because engraved items can't be resold or restocked, we can't accept returns or exchanges on personalized jewelry for a change of mind, a change of heart, or a spelling choice you'd make differently now.

Please check your engraving carefully before ordering. Spelling, spacing, capitalization and punctuation are engraved exactly as you type them. We don't correct or reformat what you enter.

What we do cover, always

If any of the following happens, we'll make it right with a replacement or a full refund — your choice:

• We engraved it wrong. The text on the piece doesn't match what you submitted.
• It arrived damaged or defective. Anything broken, flawed, or not as described.
• You received the wrong item or finish.
• It never arrived. If tracking shows no delivery within a reasonable window, we'll replace or refund it.

You don't need to ship anything back to us. Just email info@lyfe-element.com within 30 days of delivery with your order number and a clear photo of the problem. Keep the piece — we'd rather you had it than paid to post it somewhere.

Non-personalized items

Our home accents are also made to order, so we don't offer change-of-mind returns on those either. The coverage above applies in full: any error, defect, damage or non-delivery is on us.

Cancellations

Orders move into production quickly — often within a day. If you need to cancel or change an order, email us immediately at info@lyfe-element.com. If production hasn't started, we'll cancel it and refund you in full. Once engraving has begun we can't stop it, but we'll tell you honestly where things stand.

Refund timing

Approved refunds are issued to your original payment method. Your bank or card issuer controls how quickly it appears, which is usually a few business days but occasionally longer.

Questions

Email info@lyfe-element.com. A real person reads it, and we'd always rather sort something out than have you stuck with a piece you're unhappy with.